Faq

• What do I need to get started?
• You will need to provide us with some information about you, your business, and your website. These include your contact information, business address, information about your website and the kind people you’d like us to bring to it. You will also be asked to provide us with your website’s FTP information (if possible).
• What do you mean by “targeted visitors”?
• Targeted visitors are potential customers that have been refined by geolocation, user profiling (using information such as their browsing history, past visited sites, and interests) and through ad banners to make sure they have a direct interest in what you offer.
• Do I need a website to use your services?
• Yes, our service relies heavily on online advertising and targeted ad placement to attract potential customers. Even if you are a 100% local business, we'll need a website or destination URL for us to direct visitors to.
• What is FTP?
• FTP is what allows us to connect to your server, review and optimize your website’s source code, so our SEO team can improve your website’s rankings in search engines. This information is made of a hostname (typically something like ftp.yourwebsite.com), a username, and a password, and was given to you by your web hosting company (such as 1&1 or GoDaddy) when you setup your website.
  
  When you create an account with Aelevate, you will be asked to provide your website’s FTP info. If you do not have that information, or do not know how to get it, simply leave the fields blank and one of our team members will go over this with you later.
  
  Note that not all websites do have FTP access. Some websites, particularly those built with a template system, may not get FTP access. If we do not have FTP access, you will still be able to benefit from our service, however we will not be able to deliver all of our services since some aspects of what we do (particularly with regards to SEO) requires access to your site’s source code.
• How long will it take before I start seeing results?
• It may take a couple days for us to go over your website, campaign, goals and objectives with you, then setup your first ad campaign (including setting up your target audience, assigning keywords, and designing your custom ads). Upon signing up, you will gain access to your Aelevate account instantly, an agent will be assigned to your account, and he or she will contact you within 24h to review your details and objectives. You can expect to start seeing results in the first week, as well as an increase in visitors, sales and/or conversions shortly thereafter.
• Are there limitations on what you can advertise?
• We cannot promote or advertise anything related to tobacco products, alcohol, drugs, or adult content. We also cannot promote any advertising, marketing, SEO, or any other kind of services that may compete with our own services.
• Can I switch package after I subscribe?
• Yes, you may switch package anytime you want.
  
  You may either start a new package at the end of your current subscription, or do a same-day switch, in which case any remaining ad credits left on your previous package will be automatically added to your new package.
• Can I cancel anytime?
• Yes, you can cancel your subscription anytime.
  
  All Aelevate subscriptions and packages are month-to-month, with no long-term contracts. You may cancel your subscription at anytime under My Account > Configuration > My Package > Cancel Package. You will be given the option to either cancel your subscription and close your account right away (including any ad campaigns you may be currently running), or delay your cancellation until your next renewal date (in which case your account, campaigns, tools and everything else will remain active until your next renewal date, at which point it will not be renewed and your subscription will automatically end).
• Are there any fees I should be aware of other than my subscription fee?
• Our prices are all-inclusive. This means that everything is included with your subscription fee, so you do not have to pay anything extra.
  
  You may be given the option to purchase certain add-ons (per example, if you wish to order certain additional services, such as custom animated ads, print ads, or budget expansions to receive more visitors than what your package normally includes), but you are not expected nor required to pay for anything other than your main subscription fee to fully benefit from our services.

Don’t see your question here? Check out our Help Center and additional FAQ section, or contact us.